Professional Profile
Proactive, computer and technology Specialist with over 11 progressive years of experience. Implementing and supporting all levels of technology solutions from Commercial to Industrial settings, fulfilling managers’ and customers’ needs and expectations. Strongly skilled on maintenance and implementations of CCTV Systems and Server/Client computer systems. Focused on customer-oriented solutions; constantly searching and pursuing cuttingedge technology, with the most cost-effective results. Harvesting professional and cordial workplace environment. fostering open, positive and approachable relationships, assuring excellent quality of service to all customers and colleagues.

Professional Accomplishments

Florida Food Products, Eustis Florida (2017-Actual) Computer System Support Technician • Hands on supporting, training and implementation of new technology • Industrial Computer network environment technical support • Assist hand to hand on daily basis the company system administrator • On site CCTV, VCA systems implementation and supporting • VOIP technology implementation and operation. • Established a quarterly, monthly, weekly and daily maintenance plan to effectively ensure the longevity and functionality of any technology appliances. Color Vision International, Orlando Florida (2014-2017) Tech support Specialist • Maintain, support and troubleshoot prominent customer around the world 24/7 365. • Provided first-level technical support to end-users on proprietary software and applications. • Schedule preventive maintenance to company and customers equipment on routines to achieve 24/7 resource availability. • Comply with all success on high risk environment conforming all security policies and standard. • Performs successfully on no supervision environment full filling all the company requires. • Maintain composure and patience in face of difficult customer situations. • Presented effective resolutions to issues by working with third party relations.

El Conquistador Resort and Casino, Fajardo Puerto Rico (2006-2009) Management Information System • Provide first line onsite and off-hour Support for a 24/7 Hospitality Enterprise whit over 500 nodes and over 400 simultaneous users. • Responsible for monitoring network operations avoiding failovers by the implementation of proactive measurement. • Lead small and medium technology implementation projects. • 24/7 on site technical support for Hotel Information Systems and infrastructures.

Moises Morales 407 – 955 – 8099
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RM Electronics, Rio Grande Puerto Rico (2009-2014) System analyst/Technology Implementation • Implementing Hybrid CCTV technology solutions to Commercial Building 32-96 channels systems • Implement SMATV Technology to Hospital, and Buildings for over 300 units 500 nodes. • Implementing POS solution to restaurant and business. • Design and Implement Network and infrastructure Solutions and topology. • Lead small and medium commercial Projects • Troubleshoot and maintain all implemented technology • Increase annual Company revenue over 14% by implementing new technology solutions.
Beta Communication Group, Bayamon Puerto Rico (2012-2014) Technical Support Specialist • Support Systems Migration Using VMWARE and Microsoft Products • Implementation of Active Directory, DNS, Domain controller, DHCP, FTP, Email, Printers and Application Servers • Provide technical lead and procedures for Email and Users Documents Migration on commercial environment • Computer Domain Controller Implementation • GPO Policies and Groups Implementation and administration