8168 Crown Bay Marina
STE 505 PMB 396 ST.
St. Thomas,VI 00802
Lori A. Reitz
Summary of skills
MS Word AS 400
MS Excel MS Access
MS Office Internet/ Intranet
SQL Quicken/ QuickBooks/ Peachtree
Photoshop Front Page
Power Point Presentations Kronos Time Keeping Systems GPS/GIS Tracking Systems Compass
Zonar GPS Tracking & Reports ARC View Logistics Programs
U P S Shipping Software Edulog Logistic systems/ Routing
Ten Key /all General office machines Oracle
All Windows based Operating Systems Taleo
May 18,2015- Current Durham School Services Chatt.TN
Customer Service, employee relations, problem resolution, scheduling, routing, tracking, reporting, data entry, invoicing and collections, procurement, file maintenance, back up dispatcher. Assistant to the General Manager, organizing and planning company functions and entertaining visiting company executives.
June 25,2012-Jan.30,2015 Con-Way Freight Chatt.TN
CSR, Data Clerk, Backup Dispatch-Customer-
Customer service and problem resolution, Data entry, billing, corrections, record keeping; vehicle condition reports, driver logs and payroll data sheets. Back up dispatch, assist drivers with pickups and directions, Cover O.S. & D when the clerk is out, make delivery appointment and contact shippers about Overages shortages or damages. Excel reporting and generate forms as needed.
Nov.28,2011-Jan.20,2012 Randstad/ Creswell Richardson Chatt. TN
Customer Service- Business to Business customer service, take customer orders, generate Purchase orders, expediting, problem resolution, Excel reporting.
Feb.23, 2010 – Nov.28,2011 Express Delivers Chatt. TN
Dispatcher- Courier dispatch, customer service & scheduling, driver relations, problem resolution and reporting. Working various shifts to meet the needs of the customer to get their items delivered in an efficient manner. Various performance reports using information from COPS excel, word & AS400. Inventory control, cycle counting, identifying and resolving inventory issues, shipping and receiving.
Nov. 2008-Feb.23,2010 Various Temp. Agencies Chatt. TN
Clerical & Administrative positions- Account reconciliation, catalogue proofing, patient registration and relations. Customer service,Data entry, problem resolution and collections, various office related duties. Agencies and Employer’s names available on request.
June 2008-Nov.21, 2008 Paul Cummings Ent. Wildwood GA.
Content Manager-Customer Relations Specialist- This is a motivational & virtual training company based in the automotive industry. PDCE launched a new platform, the existing platform did not communicate with the new platform, I developed a process to capture & transfer the information from the old to the new, during this time, I trained & supervised five temporary employees. My other duties included: Daily contact clients daily in U.S. & Canada to provide monthly usage date. Detailed system overviews with new & existing clients to assist them in getting the best possible usage of the system & their investment. I produced monthly usage reports using Access, Excel & Word. Wrote the side assets & testing questions for the virtual training, the company news letter, & updated all of the account information in the two systems operated by the company. I also developed & implemented a new account numbering system for the Paul TV Live member accounts.
May 2007- June 2008 Various Temporary Agencies Chatt.TN.
Temporary Assignments- Admin Asst./ Clerical
Temporary office positions, to install & update QuickBooks Contractor Pro 2008.Posting, A/P & A/R, Purchase orders and reports, correspondences, and some sales and customer service. Outsource CSR, Customer service, purchasing, billing, claims, data entry in the promotional products industry. Dual screen system, Excel, Access and SQL along with internet and intranet systems to research and meet the customer needs, while keeping accurate data integrity, and giving customer satisfaction.
Dec. 2005- May 2007 US XPRESS Chatt.TN
Fleet Manager -Responsible for management of 200-truck fleet. Position includes addressing and resolving service and driver issues, driver commitments, Fleet co-ordination and driver screening to find the best person for the job, tracking on a windows based AS-400 system, computer skills in MS Software, Outlook and Word.
Feb.2005-Dec 2005 Office Team/ Robert Half Int. Chatt. TN
June 2004-Feb. 2005 Smart Hire/ Southern Temps
Temporary Clerical & Administrative Assignments -Temporary work assignment in office environment, involving Clerical and computer work and administrative duties, Such as Receptionist duties, invoicing and shipping and receiving, scale operation, load planning, payroll and time cards.
Aug.2000- March 2004 Tulsa Public Schools Tulsa, Ok.
Computer Routing-Fleet Dispatch-Customer Service Ctr.- Computer Research – Lead & Special Services Driver- Computer Research for special Projects – Computer Routing & Co-ordination -Fleet dispatch-Customer Service Computer Research of school districts similar to Tulsa, comparing budgets and funding for a special report for the director of Transportation and the Transportation Accountant. Responsible for making daily detailed route changes on the computer, using Access and Excel. This requires a Strong knowledge of the surrounding area. GPS Tracking and daily reports, SMARTR (ARC View) mapping, tables, exporting, and making reports, spread sheets. Also Fleet Co-ordination, screening for routing and assigning Drivers for contracted Charter services for the community making sure that all was done in a time efficient manner according to DOT standards. Working with drivers daily to make sure they understand the directions and the GPS codes. Radio Dispatch to the main fleet on the AM Shift, required giving directions, accident procedures and communication betand supervisors.
Continuing Education Courses offered through
My Work with Tulsa Public schools.
Certification acquired in the following:
University Center at Tulsa Tulsa, Ok
Arc View Mapping
Continuing education courses
Oklahoma State University Stillwater, Ok
General Education Courses
Thomas A. Edison High School Tulsa, Ok
References: Dominic D’Amico 423-598-2638
Durham School Services
Christopher Boles Service Center Manager Con-Way Freight 423-265-6749
Terry Pritchett Fleet Ops Supervisor Con-Way Freight 423-718-6237
Dispatch & Warehouse Supervisor
Express Delivers 423-716-1980
Systems Analyst – Independent Contr.
Chattanooga TN 423-521-0073
US Express- Training Supervisor
Chattanooga, TN 423-400-0347
Chattanooga, TN 256-230-5772